Security
security@provenancelearning.aiReport a suspected vulnerability or ask for security documentation. See the Security page for our disclosure guidance.
Support
Need a hand? Here's how to reach us.
Whether you're faculty preparing an assessment, an administrator evaluating Provenance, or a student who ran into trouble during a review, you can reach a real person on our team.
General support
support@provenancelearning.ai
For product questions, trouble during an oral review, account and access issues, or anything that isn't covered below. A real person reads every message, and we respond as quickly as we can — typically within a few business days.
To help us resolve things quickly, tell us your institution and course, what you were trying to do, and roughly when it happened. Please don't include passwords in your message.
Specialised requests
Privacy
privacy@provenancelearning.aiQuestions about how we handle personal information or student education records, and data access or deletion requests.
Legal
legal@provenancelearning.aiQuestions about our Terms of Service, agreements, or contracting.
Evaluating Provenance
If your institution is considering Provenance and you'd like to see it working on real coursework, request a walkthrough and we'll follow up directly.